Refund policy
Refund policy
We want you to love your Snug Thread order. If you don't, here's how returns work. This policy doesn't affect your statutory rights.
Changed your mind? 14 days to cancel
Under UK consumer law you can cancel your order for any reason within 14 days of receiving it. Email us at haugheydigital@gmail.com with your order number. You then have a further 14 days to send the item back.
- Items must be unused, unwashed and in their original packaging with tags.
- You pay the cost of returning the item, unless it's faulty or we sent the wrong thing.
- We'll give you the return address when you contact us, so please get in touch before posting anything back.
Worn or washed items
We can't accept returns of items that have been worn, washed or damaged after delivery, unless they're faulty.
Faulty or wrong items
If your item arrives faulty, damaged or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund, including the original delivery cost, and cover the return postage.
Refunds
Once we receive your return, or proof that you've sent it, we'll refund you within 14 days to your original payment method. For a change-of-mind cancellation we refund the item price and the standard delivery charge. If you chose express delivery, the extra over standard isn't refunded.
Family Bundle
If you return part of a Family Bundle, the bundle saving no longer applies. We refund what you paid minus the full price of the items you keep.